EDUQORA Privacy Policy

This Privacy Policy applies to information collected through:

• The EDUQORA website;
• EDUQORA user accounts;
• Student dashboards;
• Parent/guardian features;
• AI learning tools, including QOREE;
• Educational lessons;
• Quizzes and assessments;
• Progress-tracking features;
• Subscription and payment processes;
• Customer support; and
• Other EDUQORA services that link to this Privacy Policy.

EDUQORA currently does not provide live online tutoring or live teacher-to-student classes.

Depending on how EDUQORA is used, we may collect:

A. Account Information

• Name;
• Email address;
• Username;
• Authentication information;
• Account type;
• Age or date of birth where necessary;
• Parent/guardian information;
• Preferred language; and
• Country or general location.

B. Student Learning Information

• Subjects studied;
• Educational level;
• Lesson history;
• Quiz and assessment results;
• Answers to exercises;
• Learning progress;
• Areas of difficulty;
• Learning preferences;
• Learning goals;
• Achievements;
• Usage activity; and
• Interactions with EDUQORA's AI learning tools.

C. AI Interaction Information

When users interact with QOREE or other AI-powered EDUQORA features, EDUQORA may process:

• Questions submitted by users;
• Answers or responses;
• Educational prompts;
• Learning-related conversations;
• Relevant lesson context; and
• Information necessary to provide personalized responses.

Users should avoid submitting unnecessary sensitive personal information to AI tools.

D. Payment Information

Payments may be processed by third-party payment providers.

EDUQORA may receive:

• Transaction reference;
• Payment status;
• Subscription type;
• Amount paid;
• Currency;
• Billing date; and
• Payment-provider information.

EDUQORA generally does not store complete payment-card numbers when payment processing is handled by an authorized payment provider.

E. Technical Information

We may automatically collect:

• IP address;
• Device type;
• Browser type;
• Operating system;
• Approximate location;
• Log information;
• Access times;
• Pages and features used;
• Device identifiers; and
• Technical diagnostics.

EDUQORA may process personal information to:

• Create and manage accounts;
• Provide educational services;
• Provide personalized learning;
• Operate QOREE and other AI features;
• Track learning progress;
• Provide recommendations;
• Deliver lessons and educational activities;
• Process subscriptions and payments;
• Provide customer support;
• Communicate important account information;
• Maintain platform security;
• Detect fraud and abuse;
• Improve platform performance;
• Analyze usage;
• Comply with legal obligations; and
• Enforce our Terms of Service.

EDUQORA will seek to process personal information only for specified, legitimate, and appropriate purposes and in a manner consistent with applicable data-protection laws.

Depending on the circumstances, EDUQORA may process personal information on the basis of:

• Consent;
• Performance of a contract or provision of requested services;
• Compliance with a legal obligation;
• Protection of vital interests;
• Legitimate interests, where permitted by law; or
• Other lawful bases recognized by applicable law.

EDUQORA uses AI to provide personalized educational assistance.

AI may analyze information such as learning activity, quiz results, questions, answers, and lesson history to help provide:

• Educational explanations;
• Practice activities;
• Recommendations;
• Feedback;
• Review materials;
• Difficulty adjustments; and
• Other personalized educational assistance.

AI-generated recommendations are intended to support learning.

They should not be treated as definitive judgments about a student's intelligence, potential, character, or future.

EDUQORA does not intend to make solely automated decisions that produce legal or similarly significant effects on students through its educational AI features.

EDUQORA is designed to support students, including younger learners.

We recognize that children's personal information requires special care.

Where applicable law requires parental or legal guardian consent, EDUQORA will seek appropriate consent before processing a child's personal information.

Parents and legal guardians may contact EDUQORA regarding:

• A child's account;
• Personal information associated with the account;
• Correction requests;
• Deletion requests;
• Consent questions;
• Privacy concerns; or
• Other applicable data-subject rights.

EDUQORA will take reasonable measures to avoid unnecessary collection and use of children's personal information.

Further safety information is available in the EDUQORA Child Safety & Parental Guidelines.

Where a parent or legal guardian creates or manages an account for a student, EDUQORA may process information necessary to:

• Establish the parent/guardian relationship;
• Manage the student's account;
• Process subscriptions;
• Provide parent-related features;
• Respond to requests; and
• Meet legal or security requirements.

EDUQORA may share personal information with trusted service providers where reasonably necessary to operate the platform.

These may include:

• Cloud hosting providers;
• AI technology providers;
• Payment processors;
• Authentication providers;
• Email and communication providers;
• Analytics providers;
• Security providers; and
• Other technology service providers.

EDUQORA may also disclose information where:

• Required by law;
• Necessary to comply with a lawful order or legal process;
• Necessary to protect users;
• Necessary to prevent fraud or abuse;
• Necessary to protect EDUQORA's rights or property; or
• Required in connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable law.

EDUQORA does not sell students' personal information as a commercial product.

EDUQORA may use third-party AI technology providers to support QOREE and other AI-powered features.

Information submitted through AI features may therefore be processed by such providers as necessary to provide the requested functionality.

EDUQORA will seek to use appropriate contractual and technical safeguards.

Some EDUQORA technology providers may be located outside the user's country.

Personal information may therefore be processed or stored in another jurisdiction.

Where international transfers occur, EDUQORA will seek to apply appropriate safeguards and comply with applicable data-protection requirements.

EDUQORA may use cookies and similar technologies to:

• Maintain login sessions;
• Remember preferences;
• Improve functionality;
• Maintain security;
• Understand platform usage; and
• Analyze performance.

Where required by applicable law, EDUQORA will obtain consent for non-essential cookies.

EDUQORA will retain personal information only for as long as reasonably necessary for legitimate purposes, including:

• Providing the Service;
• Maintaining educational records;
• Managing subscriptions;
• Fulfilling contractual obligations;
• Complying with legal requirements;
• Resolving disputes;
• Preventing fraud; and
• Protecting legitimate business interests.

EDUQORA uses reasonable organizational, physical, and technical safeguards designed to protect personal information against:

• Unauthorized access;
• Unauthorized disclosure;
• Alteration;
• Loss;
• Misuse;
• Destruction; and
• Other unlawful processing.

However, no online service can guarantee complete security.

Depending on applicable law, individuals may have rights including:

• The right to be informed;
• The right to access personal information;
• The right to correct inaccurate information;
• The right to object to certain processing;
• The right to withdraw consent where consent is the legal basis;
• The right to request deletion or blocking where legally applicable;
• The right to data portability where applicable; and
• The right to lodge a complaint with the appropriate data-protection authority.

Privacy requests may be submitted to the EDUQORA Privacy Team at support@eduqora.net.

Please provide sufficient information for EDUQORA to understand and verify your request.

Where a request concerns a minor, EDUQORA may request reasonable verification of parental or legal guardian authority.

EDUQORA may send service-related communications necessary to operate an account.

Optional marketing communications will be handled in accordance with applicable law and available consent/opt-out mechanisms.

EDUQORA may contain links to third-party websites or services.

EDUQORA is not responsible for the privacy practices of independent third parties.

Users may contact EDUQORA first regarding privacy concerns.

Where applicable, individuals may also have the right to lodge a complaint with the relevant data-protection authority.

EDUQORA may update this Privacy Policy periodically.

Material changes will be communicated through appropriate means where required by applicable law.

This Privacy Policy forms part of the EDUQORA Terms of Service.